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Cummins Inc. Order Management Team Leader in Peterborough, United Kingdom

Order Management Team Leader


Closing date: 13th December 2019

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Our Corporate Supply Chain Group supports our Business Segments, customers and suppliers by operating as a fully integrated Supply Chain enabling increased agility, flexibility and the ability to respond faster to our customers and regional markets. Supply Chain Services is a global organization with regional centers delivering Effective, Efficient, End to End supply chain services. Working in a diverse, multi-cultural and innovative space, you’ll interact directly with our customers, build relationships and develop high tech solutions that will fuel your advanced career skill set. Our integrated business demand the talents and creativity of individuals with a wide range of skills and experience.

This is a very exciting opportunity at our shared service center in Peterborough for an experienced Order Management Team Leader. In this position you will be responsible for ensuring the success of your team by encouraging timely and accurate communications with internal stakeholders regarding order fulfilment.

This position is perfect for you if you are looking for the opportunity to make a name for yourself in a global organization. You will be able to build your own team from the ground up as well as be a key influencer in Continuous Improvement initiatives for the center.

Your impact will be seen in these and other ways:

  • Lead and develop Shared Service colleagues to ensure that they can effectively fulfil their roles and achieve set targets.

  • Plan and prioritize the team’s activities and resources to ensure continuity of our high standard of service.

  • Ensure the team supports internal stakeholders through proper utilization of departmental tools, systems, documentation, processes and/or procedures.

  • Review the status of Shared Service activities to identify potential issues and adapts procedures to improve the overall performance of the team.

  • Investigate and lead on cross functional problem solving and improvement initiatives with internal stakeholders.

  • Own more complex and escalated internal enquiries on product availability, prices, delivery times and status to ensure a prompt and accurate response is received,

  • Analyze enquiries to identify recurring user problems and recommend solutions where Shared Service processes can be improved.

  • Owns local departmental metrics, reporting and analysis.

  • Encourage input from team to develop comprehensive, proactive communications to internal stakeholders.

  • Lead local continuous improvement projects and participates in global projects.

  • Liaise with functional and operational area managers to ensure that Shared Service activities are integrated with other parts of the business.


To be a success in this role you will need:

  • Existing, relevant work experience managing a diverse team in either a shared service, order management or customer service environment.

  • To be driven to achieve critical business performance metrics accordance with the service level agreement.

  • To enjoy being a positive and motivational leader, with demonstrable experience managing a team who are performing transactional tasks.

  • To coach and develop your team with a focus on encouraging high performance and supporting professional development of everyone looking to progress.

  • Exceptional communication skills, allowing you to liase with other shared service teams, internal stakeholders and other parts of the business.

  • To be a voice for Continuous Improvement, actively participating in the design and implementation of new processes, engaging with other regions and sites as necessary.

  • Nurture effective working relationships with Shared Service internal stakeholders and lead the related engagements, including reviews of performance management against plan.

Compensation and Benefits

  • Salary up to £42,000 depending on experience

  • Defined contribution pension scheme - company contributions up to 9%

  • Annual bonus plan - target 8% (based upon company performance)

  • Private medical insurance

  • Health cash plan - support towards medical, optical and dental costs

  • Health screening

  • Life assurance

  • 25 days annual leave plus public holidays

  • Employee discount scheme - covering 100's of retailers

  • Family friendly policies


Primary Location United Kingdom-England-Cambridgeshire-UK, Peterborough, EMEA Cummins Generator Tech

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 15, 2019, 8:31:38 AM

Unposting Date Dec 13, 2019, 5:59:00 PM

Req ID: 1900050B