Cummins Inc. Accelera BEV Service Engineering - Technical Specialist in Milton Keynes, United Kingdom
Accelera BEV Service Engineering - Technical Specialist
We are looking for a talented Accelera BEV Service Engineering - Technical Specialist to join our team in Milton Keynes. This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”
In this role, you will make an impact in the following ways:
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
Anticipates potential product or process issues in the field and delivers robust technical solutions.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
Manages and coaches others on large-scale development or issue resolution projects.
Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
Operates as a recognized specialist in a discipline or product area within the immediate team.
To be successful in this role you will need the following:
Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.
Customer Care Leader project manages the Customer Care swim lane deliverables.
Knowledge of the following would be advantageous.
Serviceability assessments and design reviews.
Electronic and Mechanical tool requirement creation.
NPI or project management experience.
Basic diagnostic requirement awareness.
Understanding of Cummins channel and distribution logistics.
Writing service publications.
Education, Licenses, Certifications:
College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.
This position may require licensing for compliance with export controls or sanctions regulations.
You will be rewarded with:
Salary up to £52k, dependent on experience
Defined contribution pension scheme - company contributions up to 9%
Annual bonus plan - target 8% (based upon company performance)
Private medical insurance
Health cash plan - support towards medical, optical and dental costs
25 days annual leave plus public holidays
Employee discount scheme - covering 100's of retailers
Family friendly policies
Primary Location United Kingdom-England-Milton Keynes-UK, Milton Keynes, Precedent House
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jan 26, 2024, 12:57:55 PM
Unposting Date Ongoing
Organization Accelera Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 23000APU