Cummins UK Jobs

Job Information

Cummins Inc. Service Team Leader in Leeds, United Kingdom

Service Team Leader

Description

Service Team Leader - Leeds

We are currently seeking a talented Service Team Leader to join the Cummins team based in Leeds, the primary area of responsibility will be Aftermarket Power Generation Segment, leading the day-to-day service operations team.

Your impact will be seen in these and other ways;

  • Supervise Service Technicians and/or Service Team, coordinate and schedule Technician work schedules and communicate repair plans to Technicians aligned with customer quotes whilst monitoring Technician productivity and repair quality.

  • Provide coaching and feedback to individual Service Technicians and/or Service Team, provide performance reviews and opportunities for professional growth.

  • Develop and/or review quotes for accuracy prior to communication to customers, providing updates on repair status and any plan or schedule changes.

  • Participate in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

  • Monitor goals and targets for the branch. Measure, review, and maintain superior customer satisfaction levels.

  • Resolve customer concerns related to Cummins or distributor warranties, developing strong relationships with key customers through frequent and professional communication.

Qualifications

To be a success in this role you will need;

  • Modern apprenticeship/ City and Guilds or degree qualified in Business Management, Mechanical Engineering or Electrical Engineering.

  • Previous experience of Leading or Managing a team

  • Proven experience in Customer relationship management and service operations

  • Experience from the following industries will be considered: Power Generation, Agricultural, Marine, Mining, Marine or Military Services.

Compensation and Benefits

  • Salary depending on experience: between £36,240 and £49,830 per annum

  • Defined contribution pension scheme - company contributions up to 9%

  • Annual bonus plan - target 8% (based upon company performance)

  • Private medical insurance

  • Health cash plan - support towards medical, optical and dental costs

  • Health screening

  • Life assurance

  • 25 days annual leave plus public holidays

  • Employee discount scheme - covering 100's of retailers

  • Family friendly policies

Job SERVICE

Primary Location United Kingdom-England-Leeds-UK, Leeds, CDE Branch OP24

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jul 28, 2022, 6:09:12 AM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 22000584

DirectEmployers