Cummins Inc. Customer Quality Specialist in Huddersfield, United Kingdom

Customer Quality Specialist


Closing date - 31 st December 2018

Customer Quality Specialist – Huddersfield

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Components Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

Thisis an exciting opportunity in Huddersfield for a Customer Quality Specialist .

Your impact will be seen in these and other ways:

The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

  • Develops understanding of customer expectations and requirements for quality

Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

  • Works to implement and close action plans for customer quality issues including product, supply chain, or process related.

  • Uses Customer Centric metrics to prioritize customer quality issues.

  • Maintains external relationships and supports developing key quality communications, in some cases communicates externally.

  • Contributes to process improvement efforts and may lead portions of workflows or processes


Skills and Experience Required:


Intermediate level of experience required.

  • Acts as primary face of quality to the customer locations in Europe.

  • Coordinates quality communications with customer locations in Europe.

  • Leads change management on current product with customer locations in Europe.


  • Ability to identify Quality issues at supplier and production phases.

  • Ability to manage Quality issues by recommending process or engineering improvements, and ability to escalate issues as appropriate.

  • Knowledge of medium to heavy-duty diesel engine turbo technologies.

  • Knowledge of formal problem-solving approaches such as 5-Why.

  • Understanding of standardised quality frameworks e.g. ISO 9001 and IATF 16949.

  • Experience of using Six Sigma as part of a focused business improvement programme.

Education, Licenses, Certifications

  • Bachelors’ degree in engineering-related discipline, or equivalent experience required.

  • Certified Green Belt preferred (Can be General, PPS – Practical Problem Solving, or 6S statistics).

Compensation and Benefits

Salary £41,000 - £47,500 per annum (dependent on experience)

Plus a wide range of competitive benefits including:

  • Plus a wide range of competitive benefits including:

  • Cummins Contributory Pension Scheme

  • 4% variable annual bonus

  • Health shield

  • Cummins Rewards

  • Cycle to work scheme

  • Flexible working hours

  • Opportunity to develop professionally including the potential for support with further education

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United Kingdom-England-West Yorkshire-UK, Huddersfield, CTT St Andrew's Road

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Dec 3, 2018, 9:34:15 AM

Unposting Date Dec 31, 2018, 6:59:00 PM

Req ID: 180007D4