Apprenticeship - Customer Order Management

DESCRIPTION

We are looking for an enthusiastic Customer Order Management apprenticeship to join our team specializing in Supply Chain Planning for our UK Customer Service business unit in Huddersfield. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

Overview of the course:

The Customer Order Management Apprentice role is a developmental position within the UK Customer Service business unit. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 37.5 hours per week.

You will study at Kirklees college, following either the Customer Service level 2 or business administration level 3 standard. The standard you follow will be dependent on previous experience. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the level 3 qualification.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. College will teach you general skills required to successfully conduct your role, whilst in company, you will acquire specific skills and experience related to the role.

This role is 100% onsite in Huddersfield and you would need to be happy to travel to Kirklees College as well on the designated day for study.

RESPONSIBILITIES

In this role, you will make an impact in the following ways:

• Representing the customer within the department in relevant meetings.

• Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner.

• Undertaking analysis and identifying abnormal demand and report findings as necessary.

• Running and actioning required reports and distributing to relevant departments.

• Acting as an onsite representative to expedite parts to the warehouse.

• Being an active member of the customer support team and providing excellent customer care

QUALIFICATIONS

To be successful in this role you will need the following:

• Minimum 5 GCSEs Level 4 – 9 (Grade C – A*) including Mathematics and English

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Ensures accountability - Holding self and others accountable to meet commitments.

• Communication skills - written & verbal. To be able to effectively express messages and ideas in a clear, organised and relevant manner for a variety of audiences.

Why Cummins

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

Working at Cummins

At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!’