Cummins Inc. Customer Account Manager in Ramsgate, United Kingdom

Customer Account Manager


Customer Account Manager

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Power Systems Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Ramsgate for a Customer Account Manager

Your impact will be seen in these and other ways:

  • Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.

  • Acts as customer contact regarding order issues, scheduling, and shipping.

  • Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance

  • Performs order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (special pricing discounts, change order & cancellation processing, invoicing/credit memos).

  • Act as single point of contact to the customer for order inquiriesPossess general understanding of logistics, transportation, warehousing needs of assigned customer base

  • Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughout

  • Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints

  • Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes.

  • Identify ideas and develop proactive communications to assigned customer base, regarding processes, policy and / or best practicesHosts customers at local plant for customer visits, witness tests and/or factory toursParticipates in continuous improvement projects


Skills and Experience Required:

Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication.

Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload.

Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus

Technical understanding of Generator sets systems would be highly beneficial

Relevant customer service/contact experience is required.

Prior experience in a manufacturing environment using MRP systems

2 nd Language required - French/Spanish beneficial

6 Sigma experience beneficial

Required Education, Licenses or Certifications

  • B.S or B.A College, university, or equivalent degree in Account Management

Compensation and Benefits

Salary 29,000- 32,000 (dependent of experience)

Cummins pension

8 % variable Bonus (dependent of company performance)

26 days Holiday 8 Statutory

Assisted Healthcare

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United Kingdom-England-Kent-UK, Ramsgate, Cummins Power Generation

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Sep 26, 2017, 10:10:18 AM

Unposting Date Oct 26, 2017, 5:59:00 PM

Req ID: 170003WR